Privacy Policy

The company ChatelainXpert (hereinafter referred to as «ChatelainXpert», «we» or «our») attaches great importance to protecting and respecting your privacy. This policy is intended to inform you of our practices regarding the collection, use and sharing of the information you may provide to us through our website ChatelainXpert (hereinafter referred to as the «Website»).

This policy (together with our General Terms and Conditions of Sale and any document referred to therein, as well as our Cookie Policy) sets out how we process the personal data we collect and that you provide to us. We invite you to read this document carefully in order to know and understand our practices regarding the processing of your personal data that we implement.

By using the ChatelainXpert website, the visitor implicitly accepts this Privacy Policy.

1. What personal data do we collect?

Your personal data (hereinafter «personal data») is data that makes it possible to identify you, either directly (data such as your surname and first name allow your immediate identification), or indirectly (data such as your postcode, telephone number or contract number allow your identification in an indirect manner).

In the course of our interactions with you, we may collect various data:

  • identification data (surname, first name, address, telephone number, e-mail address…);
  • demographic data (such as gender, language, age);
  • professional data;
  • geolocation data, in particular your IP address;
  • information relating to browsing and behaviour on our website.

2. When do we collect your personal data and for what purpose?

2.1. When you submit a contact request via our website

When you submit a contact request via our website, we ask you for your surname, first name, company name, e-mail address and telephone number.

We use this information to respond to your enquiry, including providing you with all requested information about our products and services. We may also contact you several times after your contact request in order to follow up on your enquiry. We will do so on the basis of our legitimate interest in providing accurate information before and after a sale or an enquiry or contact request.

We keep contact request e-mails for a period of two (2) years, after which these e-mails are permanently deleted.

2.2. When you subscribe to receive our Newsletter

When you subscribe to receive our Newsletter, we ask you for your name and e-mail address.

By subscribing to our newsletter, you give us your consent to receive information about our products, services and other information which, in our view, may be of interest to you.

You may withdraw your consent at any time and we will stop sending you our newsletter.

Your information is kept for as long as you continue to consent to receiving our newsletter.

2.3. When browsing our website

When you visit our website, server logs are stored. The storage of these logs is lawful provided the user is duly informed of the implementation of the logging system and the data retained is used only to ensure the security of the system and the detection of anomalies.

3. To whom do we disclose your personal data?

Your personal data will not be transferred to third parties, unless such parties are contractually bound to ChatelainXpert or act at the request of, or as a processor for, ChatelainXpert. Their access is limited to the data they need in order to carry out their task. ChatelainXpert always requires its processors to implement the organisational and technical protection measures required with regard to personal data, as well as to guarantee their strict confidentiality.

4. Is your data transferred, and if so how and where?

As a general rule, we retain your personal data within the European Union. However, insofar as, for example, some of our service providers are located in countries outside the European Union («Third Countries»), we transfer some of your personal data to Third Countries. This may in particular be the case for Third Countries for which the European Commission has not adopted an «adequacy» decision. In such cases, we ensure that this transfer is carried out in accordance with applicable regulations and guarantees a sufficient level of protection of privacy and the fundamental rights of individuals (in particular through the European Commission's standard contractual clauses).

5. Your rights

You have a number of rights regarding your personal data and its processing. You are entitled to:

  • Right of access
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability

6. Cookies and similar technologies

For more information, please see our Cookie Policy.

7. Links to other websites and social networks

Our website may occasionally contain links to the websites of our partners or of third-party companies. Please note that these websites have their own privacy policy and that we accept no responsibility for the use made by these websites of the information collected when you click on these links. We invite you to review the privacy policies of these websites before providing them with your personal data.

8. Changes to our Privacy Policy

We may from time to time make changes and corrections to this Privacy Policy. If we consider such changes to be material, we will inform you by one (or more) of the following means: (1) by posting the changes on this website, or (2) by sending you an e-mail or message regarding these changes. We will also give you the opportunity to give your agreement to such material changes. The changes will take effect from the moment they are communicated and you have accepted them, such acceptance being capable of being given by your continued use of the website after the changes have taken effect.

9. Contact

For any question relating to this privacy policy or for any request relating to your personal data, you may contact us by:

Version updated on 24 May 2018